Policy general provisions

In order to ensure the interests of consumers, improve the quality of after-sales service, We will assist you in changing a new product of the same type if the problem cannot be solved immediately (due to technical errors of producer). Products can only be redeemed if all of the following conditions are met.

CONDITIONS APPLY

1. Products can only be exchanged right after customers check the information about the type of product they buy

2. Product identified as technical faulty by our Technicians or the manufacturer

3. The received product is not defective in appearance (torn, stained, scratched, broken, distorted, yellowed, ...)

4. Time to change and return goods must be resolved within business hours

CASE DO NOT ACCEPT CHANGE

1. You want to change the type, model but without notice.

2. You do not comply with the regulations as required to enjoy the warranty (eg do not send the warranty card to the right place within the specified time)

3. You do it yourself to affect the outside of the product such as packaging tear, scratches, scratches, breakage, ...

4. The product has been checked and signed by you to confirm the status, but then your request to return the goods due to defects in appearance (scratches, distortions, yellowing, breakage ...).

5. Products on the list of orders, products regulated by the manufacturer - return goods, other specials if any (the Seller we will communicate and clearly agree with the buyer about The samples of goods on the list are not warranted before signing the order confirmation contract

HANDLING PROCEDURES FOR RETURNS

1. You directly contact the company's warranty center according to the warranty information of each company.

After having a Certificate of status with the content of damaged goods due to technical errors that cannot be repaired immediately, the exchange will be made in accordance with the regulations of each company.

2. The process of handling procedures for exchanging or returning goods is made within 7 (seven) days from the date of receipt of sufficient information and documents as prescribed by customers.

Delivery & Receiving:

Here Thaihungtea.com would like to send to your customers the shipping and delivery policy for customers buying products.

1. SCOPE OF APPLICATION:

- All customers who buy products at website vibo.vn need to deliver directly at home.

2. FORM OF APPLICATION:

2.1. Free delivery :

Free shipping within the city - applicable to orders with a value of VND 5,000,000 or more.

Free shipping within a 5km radius of vibo.vn branches - applicable for orders with a value of 5,000,000 VND or more.

2.2. Charged delivery

- In addition to the case of free delivery above, the remaining cases will be charged according to the shipping fee table of the 3rd carrier or our fee table. This fee will be notified and confirmed to you by us before you make the payment and we proceed to send the goods.

3. DELIVERY TIME:

- Delivery time will be from 1-3 days depending on the shipping distance.

- In some objective cases, we may delay delivery due to force majeure conditions such as bad weather, unfavorable traffic conditions, vehicle breakdown on the delivery route, problems in the export process. row.

- During the waiting time to receive the goods, if you have any questions about shipping information, please contact our hotline for assistance.

4. RESPONSIBILITY FOR SHIPPING GOODS.

- Our transportation service will be responsible for the goods and risks such as loss or damage to goods during transportation from our warehouse to your customers.

- You are responsible for checking goods when receiving goods. When detecting damaged, scratched, broken, distorted, or wrong goods, sign the goods status to the forwarder and immediately notify the Customer Service Department at the hotline number of we.

- After you have signed to receive the goods without notes or comments on the goods. We are not responsible for the request of return for damage, scratches, breakage, deformation, wrong goods, ... from your guests later.

- If the transportation service is specified and selected by you, you will be responsible for the goods and risks such as loss or damage to the goods during transportation from our warehouse. to your guests. Customer will be responsible for charges and related losses.

5. OTHER CONDITIONS

- Free shipping policy does not apply to products purchased in the promotion of golden hours, shock prices...

- Costs of bridges, village entrance fees, or parking fees in the apartment are paid by customers.

- We only deliver to the correct recipient that customers have registered when buying. During the delivery process, if there is an unclear change to the receiver, we reserve the right to refuse delivery and request that the customer receives the goods at the location of our sale.

- If the delivery address is not clear, located in the corner, or in dangerous places, in dangerous mountainous areas, and transportation is difficult, we reserve the right to refuse transportation or delivery of goods. direct.

- In cases of force majeure, natural disasters, floods, ferry bridge failure ..., we are not responsible for compensating damages arising from improper delivery of goods or not transporting goods to the destination. as agreed with the customer.

- In case we have shipped the goods to the delivery location as agreed upon at the time of purchase, but for some reason, the customer requests to return the goods, then the customer must bear the shipping costs according to the tariff. our intention.

- For heavy and bulky products that need to be transported upstairs without an elevator, customer assistance should be requested in delivery.

- During special days or festivals due to limited general traffic policy (no road for some vehicles ...) delivery time may change, We will call the customer to uniform delivery time.